Mahmoud Sabbagh

Summary

Ambitious Information Technology Professional skilled in cloud computing, technical troubleshooting, and real-time support. Experienced in delivering high-quality customer care and relationship building. Leveraging analytical problem-solving, attention to detail, and passion for customer satisfaction to deliver impactful business-driving results. Along with an academic background in Cybersecurity and Digital Forensics. Eager to contribute to my team by enhancing client value through my technical expertise and exceptional support.

Experience

Senior Data Support Specialist

DealerOn
Aug 2022 - Present (2 years 5 months)

• Lead the night team by providing senior technical support, quality assurance, and assisting in de-escalation efforts and customer retention.
• Managed workflows and tasks, coordinated efforts on OEM-specific projects.
• Handled sensitive and urgent cases for enterprise clients and created technical documentation.

Data Support Associate

DealerOn
Jul 2021 - Aug 2022 (1 year 2 months)

• Handled real-time support calls, assigned incidents, and collaborated cross-departmentally to resolve issues.
• Investigated and resolved data-related issues utilizing analytical problem-solving skills.

IT Intern

Medgulf Insurance
Jun 2019 - Sep 2019 (4 months)

• Executed troubleshooting and resolved user-submitted IT support requests.
• Installed new branches and ensured connection via Citrix, planning and executing cable layout for new offices.

Education

American University of Science and Technology
Bachelor of Science, Information and Communication Technology
Feb 2018 - Present

Licenses & Certifications

• AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
• CompTIA Security+
• LPIC-1

Skills

Business Continuity, Security Awareness, Information Technology, MySQL, Customer Support, Customer Satisfaction, De-escalation, Communication, Team Leadership, Cloud Computing