MahmoudSabbagh

Founder, Product Owner & Scrum Master

Loomlance

A developer-first business-management SaaS: contracts, invoicing, payments, CRM, kanban boards, time tracking, expenses, and reporting in one platform.

• Took the product from concept to live launch in about eight months, owning the vision, roadmap, and full product backlog while directing an AI development agent as the engineering team under Scrum.
• Ran discovery before building: conducted market studies with freelancers to learn what they would actually pay for, then translated findings into prioritized epics and user stories.
• Adapted the cadence as the work demanded: month-long sprints through the build, tightened to one-week sprints for deployment, QA, and launch.
• Owned release management end-to-end: stood up the production stack (Supabase, Stripe, AWS), ran a dedicated QA sprint with usability testing, and held a quality gate before going live.
• Shipped 8 modules with 4 payment integrations (Stripe, PayPal, bank transfer, cash); now prioritizing the post-launch backlog by user value.

Project Coordinator (Contract)

Meta

• Drove vendor accuracy from ~60–70% to 85%+ and held it there week over week on the IG Child Media Accounts program, the headline KPI for the entire workstream.
• Produced the gain through a structured weekly calibration cadence across 5 Data Quality Analysts and 5–6 vendor programs, standardizing how policy gets interpreted until the numbers held.
• Made 85%+ durable: ranked engineering fixes by accuracy impact and vendors affected, then reported accuracy, volume, and occupancy to leadership weekly so any regression surfaced within days.
• Own the program end-to-end, assigning tasks, auditing outputs, and holding policy alignment across every workstream.
• Perform audits on LLM training datasets, correcting misclassifications and driving measurable model-accuracy improvements.

Senior Data Support Specialist · Team Leadership

DealerOn

• Built a structured onboarding and training system that cut new-hire ramp time from 2 months to 2.5–3 weeks (~65% reduction) while maintaining service quality.
• Maintained a perfect 5/5 CSAT across the full tenure, with multiple high-profile enterprise OEM and dealership clients requesting me on retainer.
• Specialized in de-escalation for high-stakes automotive accounts, directly contributing to retention on at-risk enterprise relationships.
• Ran QA assessments on support workflows and supported performance reviews using documented KPIs and QA rubrics.

Senior Data Support Specialist

DealerOn

Automotive B2B SaaS: SEO, digital marketing, and web hosting for car dealerships and OEMs (Toyota, Ford, GM, Honda, BMW, FCA).

• Led night-shift operations, supervising a team of 3 managing dealer workflows for enterprise OEM clients and coordinating handoffs with daytime teams.
• Transitioned to day-shift leadership, leading a team of 5 on enterprise OEM account workflows and retail data-quality operations.
• Served as subject-matter expert on internal systems and OEM-mandated digital standards; authored technical documentation and process improvements.
• Investigated dealership data-quality issues across inventory, pricing, and content, root-causing with SQL and delivering fixes.

Data Support Associate

DealerOn

• Resolved real-time data-quality incidents for enterprise automotive customers across inventory, pricing, and content.
• Collaborated cross-functionally with engineering and OEM stakeholders to investigate root causes and deliver fixes.
• Trained new team members on data-investigation techniques and internal tooling.

Junior IT Support Intern

MEDGULF

• Resolved IT support requests and performed troubleshooting across departmental systems.
• Installed infrastructure and configured Windows Server environments.